Voices in Japan

The Fake Plastic Bonsai of Hospitality

June 27, 2019 Episode 22
Voices in Japan
The Fake Plastic Bonsai of Hospitality
Chapters
Voices in Japan
The Fake Plastic Bonsai of Hospitality
Jun 27, 2019 Episode 22
Voices in Japan
Japan’s hospitality has the reputation of being second to none, but is this really true? Can Japanese service staff go that extra mile for consumers? What are some of the things that people find disturbing about Japanese hospitality? Listen now for a balanced deconstruction of Japan’s world renowned hospitality!
Show Notes

Japan’s hospitality has the reputation of being second to none, but is this really true? Can Japanese service staff go that extra mile for consumers? What are some of the things that people find disturbing about Japanese hospitality? Listen now for a balanced deconstruction of Japan’s world renowned hospitality!


With the 2020 Tokyo Olympics just around the corner, Japan’s hospitality has come into question. Their slogan, “Omotenashi” which means great hospitality, has been criticised in the press,  https://metropolisjapan.com/omotenashi/ because, as the hosts can testify, the Japanese cannot deviate from protocol, which at times can be very frustrating to the customer. However, compared to Western countries, these are only small grimes to an almost perfect system. You won’t find a waiter abusing a customer for not leaving a tip in Japan! 

Japanese hospitality is about 85% there, and they are definitely improving, and by putting a little more effort into considering consumer needs they will surely be the undisputed world champions of hospitality!

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